Privacy Policy

Privacy Policy

Last Updated: March 7, 2026

Welcome to ChatNim. This Privacy Policy explains how Kavagie Smarttech Private Limited ("Company", "we", "our", or "us") collects, uses, stores, and protects information when you use our website https://chatnim.com and our services.

By accessing or using our services, you agree to the terms described in this Privacy Policy.


1. Company Information

Company Name: Kavagie Smarttech Private Limited

Operator: Priyanka Singh

Business Location: Dehradun, Uttarakhand, India

Support Email: support@chatnim.com


2. About ChatNim

ChatNim is a WhatsApp CRM and marketing automation platform that helps businesses manage customer communication, send marketing campaigns, and automate interactions using messaging technologies including the WhatsApp Business API.


3. Information We Collect

We may collect the following types of information when you use our services:

3.1 Account Information

When users create an account we may collect:

  1. Name
  2. Email address
  3. Phone number
  4. WhatsApp number
  5. Company name
  6. Login credentials

3.2 Customer Data Uploaded by Users

Users may upload or sync customer information including:

  1. Contact lists
  2. Customer phone numbers
  3. Messaging templates
  4. Campaign data

This data is processed only to provide the ChatNim service.

3.3 Payment Information

Payments for ChatNim services are processed through Razorpay.

We do not store credit card or payment details on our servers.

Payment information is securely handled by the payment gateway provider.

3.4 Technical Information

When users access our platform we may automatically collect:

  1. IP address
  2. Browser type
  3. Device information
  4. Operating system
  5. Usage logs

This helps us maintain security and improve performance.


4. Cookies and Tracking Technologies

ChatNim uses cookies and similar tracking technologies to:

  1. Maintain login sessions
  2. Improve user experience
  3. Monitor system performance
  4. Analyze platform usage

Users may disable cookies through browser settings, though some features of the service may not function properly.


5. How We Use Information

We use collected information to:

  1. Provide and operate the ChatNim platform
  2. Manage user accounts
  3. Process payments and subscriptions
  4. Send service notifications and updates
  5. Improve platform performance and features
  6. Provide customer support
  7. Ensure platform security and prevent fraud


6. Third-Party Services

ChatNim integrates with certain third-party services to deliver functionality:

WhatsApp Business API

Used for sending and receiving WhatsApp messages.

OpenAI API

Used to provide AI-powered automation and message assistance features.

Cloud Hosting

Our services are hosted on secure VPS infrastructure.

Payment Gateway

Payments are processed by Razorpay, which follows its own privacy and security policies.

These third parties may process limited data strictly required for service functionality.


7. Data Security

We implement appropriate security measures to protect user data including:

  1. Secure server infrastructure
  2. Access control systems
  3. Data encryption where applicable
  4. Monitoring against unauthorized access

However, no internet transmission or storage system can be guaranteed to be 100% secure.


8. User Responsibilities

Users of ChatNim are responsible for ensuring that:

  1. They have legal permission to upload and contact individuals in their contact lists.
  2. Their use of messaging complies with applicable laws and WhatsApp Business policies.

ChatNim is not responsible for misuse of the platform by users.


9. Data Retention

We retain user data only for as long as necessary to:

  1. Provide the ChatNim service
  2. Comply with legal obligations
  3. Resolve disputes and enforce agreements

Users may request deletion of their data as described below.


10. Data Deletion Requests

Users may request deletion of their personal data or account by contacting us at:

support@chatnim.com

We will process such requests within a reasonable timeframe unless retention is required by law.


11. Children's Privacy

ChatNim services are intended for users 13 years of age or older.

We do not knowingly collect personal data from children under 13.

If we become aware that such information has been collected, it will be removed promptly.


12. International Users

ChatNim services are available worldwide.

By using the platform, users consent to the processing and storage of information in accordance with this Privacy Policy.


13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updates will be posted on this page with the updated Last Updated date. Continued use of the platform constitutes acceptance of the updated policy.


14. Contact Us

For any questions regarding this Privacy Policy or data requests, contact:

Kavagie Smarttech Private Limited

Dehradun, Uttarakhand, India

Email: support@chatnim.com